![]() If your hard disk does not have enough space, you must free some space before you can continue with the installation process. You do not have enough space on your hard diskīefore Microsoft 365 desktop setup installs the updates that you need, it checks to see if your hard disk has enough space to complete the installation process. See Use my current Office desktop apps with Office 365. To fix this issue, we recommend that you run Microsoft 365 desktop setup again. If a prerequisite update fails to install, any dependent updates will also fail during the installation process. Some of the updates are prerequisites for other updates. An update could not be installed because another required update failed To restart the process, see Use my current Office desktop apps with Office 365. If your computer loses the connection to the Internet during the installation process, you can run Microsoft 365 desktop setup again after you regain a connection. ![]() During the installation, you lost connection to the Internet For the desktop setup procedure, see Use my current Office desktop apps with Office 365. ![]() In this case, we recommend that you run Microsoft 365 desktop setup again to finish installing any remaining updates that are required to connect to and use Microsoft 365. If you stop the installation process before it completes, only some of the required updates may be installed. You stopped the installation before it could finish To find out which Office desktop applications and operating systems work with Microsoft 365, see Software requirements for Office 365 for business. If you receive an error message that says you are not running the correct version of a specific desktop application or Windows operating system, you need to upgrade to the required version. You do not have a compatible desktop program or operating system If you are not using Internet Explorer as your browser, refer to your browser’s help documentation to download MSI files. To do this, in the Local area network (LAN) settings dialog box, under Proxy server, select Use a proxy server for your LAN, and then enter a valid proxy server address (you can get this from your administrator). If you continue to experience problems with updates not downloading, you may need to update your proxy server address. In the Local area network (LAN) settings dialog box, select the Automatically detect settings check box, and then click OK. In the Internet options dialog box, click the Connections tab, and then click LAN settings. In your browser, click the Tools icon, and then click Internet options. To enable automatic setting detection, use the following steps: Microsoft 365 desktop setup may fail to download future updates if the Automatically Detect Settings option is not selected in your Internet Explorer settings. Microsoft 365 desktop setup uses the Windows Installer Service to download installation packages (also known as MSI files) for installing updates. You tried to create a log, but were unable to do so You have a connection to the Internet, but the updates are not downloading Your account does not have the necessary permissions to complete desktop setup Your computer requires an update to the Windows Installer serviceĬonfiguration of Microsoft Outlook fails when Outlook is running One of the service updates is not compatible with your version of Windows You do not have enough space on your hard disk You stopped the installation before it could finishĭuring the installation, you lost connection to the InternetĪn update could not be installed because another required update failed You have a connection to the Internet, but the updates are not downloading I want to get help with these errors or issues You use Microsoft 365 desktop setup to install updates that enable your current desktop applications, such as Outlook 2007 or Outlook 2010, to work with Microsoft 365. This topic provides solutions for common errors you might see when you run Microsoft 365 desktop setup.
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